Data World

Support Site Online SLA Management Site, governed by ITIL

Monitored Service Levels

Data World provides customers with comprehensive SLA's, which are monitored for reaction and response times. If you wish to have an SLA with Data World, please send an email to Data World Support

Our SLA covers the following aspects

Requests for onsite resources
Remote online support
Bug Fixes
Change Requests, both Minor and Major
Data Audit

Online Support Site

Click here to open Support Site

Pages
Support Process
Data World has implemented ITIL based Service Level Management Processes. IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance

Monitored Service Levels

Online Support Site

Pages

Support Process