Indigent Management End to end Management of Indigents in the Municipality

The Indigent Management solution utilizes information technology to address both statutory requirements as defined in the Indigent Management Policy as well as specific requirements of each municipality. Our solution is aligned to the Guidelines for the Implementation of the National Indigent Policy by Municipalities as prescribed by the Department of Provincial and Local Government (DPLG).

The solution is web based and can be accessed using any standard browser through the internet. The solution provides workflow driven interfaces to maintain and search the indigent register. It also provides tools to import base data from Stats SA, municipal water and electricity consumption, financial data for the purpose of planning and monitoring.

The use of GIS components facilitates geographic targeting; this uses the cadastral and other data to identify properties where the indigent households are likely to be present. The GIS along with the survey manager allows the municipality to quickly create/verify an indigent register in an organised manner.

Key Features
  • Indigent Register a searchable, secure database which maintains the indigent information. Workflow driven business processes provide the maintenance functionality right from Application, Approval to Exit
  • Audit Trail The system maintains an Audit Trail of all the changes made to the Register. The audit record references the person, record, location etc. against the snapshot before the change and a human readable summary of the changes
  • Survey Manager The survey manager facilitates the setup and monitoring of the surveys based on geography or from an uploaded list by creating and allocating work packages to users.
  • Android Tablet Tablets are used from field to capture directly into the system, this prevents errors, increases accountability due to GPS coordinates and pictures which are sent as part of the data package.
  • Paper based Survey In case no tablets are available then the users can print forms with barcodes from the system, these once completed can then be captured back into the system.
  • EServices The Eservices module allows existing or future external systems, to query the data for integrating 2 systems in the background using Web services
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